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SAP Mobility Challenge, Part 6
Enterprise mobility, like most IT systems, need standards that include defined methodologies and processes

Would you use Linkedin if you had to make a phone call and ask each person individually if they were using Linkedin before connecting to them? What if you had to manually program each connection yourself according to the mobile operating system and version each friend or contact was using? What if the programming was different for every mobile device? What if you had to re-program the connection every time a friend changed smartphones or upgraded their OS? The system would quickly cease to be a benefit and start being a big burden wouldn't it?

The value of Linkedin is that it automates and standardizes most processes and connection related issues. Everyone connects in standardized ways and uses pre-built processes to manage all of their connections, security, settings, etc. It is easy to view all of your contacts and manage these contacts from one screen. Enterprise mobility and the support of mobile devices needs these same kinds of concepts in place.

Enterprise mobility, like most IT systems, need standards that include defined methodologies and processes in order to manage it effectively and efficiently. If your company or client has hundreds or thousands of smartphones, handheld computers or other mobile devices using mobile applications, thick and thin clients, MEAPs and micro-applications, there is an absolute requirement for mobile device management. If they don't, it will be a big challenge now that will only get bigger.

In the same way that the IT department needs to record and manage all desktops, laptops and servers and the software licenses and security on each, they will need to do the same for mobile devices that are used outside the four walls of the enterprise.

How is it done today? Many companies allow their employees to select their own smartphones and expense them each month. The company has no visibility to the specific mobile devices, operating system versions or downloaded mobile micro applications until they receive a request to connect it to the ERP or other back office applications. At that point it becomes an SAP challenge.

Is this a challenge that should be addressed in SAP, or is this a challenge that SAP's mobility partners like Sybase, Sky Technologies, Syclo or ClickSoftware should address outside of SAP? There are experts that specialize on mobile device management like B2M Solutions. They focus on the complete mobile project life cycle and provide management tools for each component of this life cycle.

IT asset management, the IT help desk, IT support, IT security, etc., must all embrace mobile devices and enterprise mobility and quickly set-up their internal systems and processes to support them.

On the subject of IT help desk, this is my favorite funny YouTube video on help desks.

I would like to hear your thoughts on how your company or your customers manage mobile devices.

Related Articles:

SAP Mobility Challenge, Part 1

SAP Mobility Challenge, Part 2
SAP Mobility Challenge, Part 3
SAP Mobility Challenge, Part 4
SAP Mobility Challenge, Part 5

Read the original blog entry...

About Kevin Benedict
Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

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Cloud Expo - Cloud Looms Large on SYS-CON.TV


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Testimonials
This week I had the pleasure of delivering the opening keynote at Cloud Expo New York. It was amazing to be back in the great city of New York with thousands of cloud enthusiasts eager to learn about the next step on their journey to embracing a cloud-first worldl."
@SteveMar_Msft
 
How does Cloud Expo do it every year? Another INCREDIBLE show - our heads are spinning - so fun and informative."
@SOASoftwareInc
 
Thank you @ThingsExpo for such a great event. All of the people we met over the past three days makes us confident IoT has a bright future."
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Digital Transformation Blogs
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understanding as the environment changes.
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